Privacy Policy

Effective Date: August 6, 2026

Last Updated: August 6, 2026

YouToo Robot (HK) Limited (“we”, “us” or “our”) respects personal data privacy and is committed to protecting the personal data collected through our English-language website.

This Privacy Policy explains how we collect, use, store, disclose and protect personal data when you visit the English-language pages of www.youtoorobot.com, use our website functions or contact us about our kiosk products.

This Policy applies to kiosk product enquiries, purchases, product configurations, project locations, installation requirements, technical support, maintenance enquiries and other communications directly related to our kiosk products.

It does not apply to Fuyou Coffee brand operations, franchising, agency or similar arrangements, which are not offered through the English-language website.

1. Data User

The data user responsible for personal data collected through the English-language website is:

Company: YouToo Robot (HK) Limited
Correspondence Address: Portion 1 of Unit No.721A, 7/F, Star House, No.3 Salisbury Road Central, Tsim Sha Tsui, Hong Kong
Email: admin@youtoorobot.com
Website: www.youtoorobot.com

2 Personal Data We Collect and Use

2.1 Contact-form information

When you submit an enquiry through the website, we may collect:

Your name;
Company or organisation name;
Email address;
Country or region; and
Project or enquiry description.

The form will indicate which fields are required. Your name, email address, country or region, and project or enquiry description are required so that we can identify, assess and respond to your enquiry.

Your company or organisation name may be optional. If required information is not provided, we may be unable to respond to or properly assess your enquiry.

We use contact-form information to:

Receive, review and respond to your enquiry;
Understand your intended kiosk application and project location;
Assess product and configuration requirements;
Provide product, installation, technical or maintenance information;
Prepare quotations and other materials requested by you;
Arrange meetings, demonstrations or follow-up communications;
Maintain necessary business correspondence; and
Handle matters arising directly from your enquiry.

We will not use information submitted through the contact form for unrelated direct marketing unless we have separately informed you and obtained the consent required under applicable law.

2.2 Website usage and analytics information

After you consent to analytics cookies, we may use cookies and similar technologies to collect:

The website or platform that directed you to us, such as a search engine, ChatGPT, LinkedIn or another website;
Marketing campaign information included in the link you used, such as the traffic source, promotional channel or campaign name;
Your approximate country or region;
Your selected website language;
Pages viewed; and
Interactions with website functions, such as clicking “Contact Us” or “Estimate Investment,” starting or completing the investment calculator, and submitting a contact form.

We use this information to understand:

Which channels bring visitors to the website;
The performance of different language versions and website content;
Visitor interest in our kiosk products and website functions;
Usefulness and engagement with the investment calculator;
Enquiry-conversion performance; and
The effectiveness of marketing channels and campaigns.

We do not intentionally send names, company names, email addresses or project descriptions entered in the contact form to our analytics provider.

Where you have consented to analytics cookies and subsequently submit an enquiry, we may associate referral or marketing-campaign information with your enquiry to identify its source and evaluate marketing effectiveness. Once associated with an enquiry, this information will be protected and managed as part of the enquiry record.

Analytics information may be used as aggregated statistics or may distinguish browsers, devices or sessions. Where it can reasonably be linked to an identifiable individual, we treat it as personal data. Aggregated information that cannot practicably identify an individual may be used as non-personal website statistics.

More information about the cookies, providers and retention periods is available in our Cookie Policy.

2.3 Necessary technical and security information

Whether or not you accept analytics cookies, we may process limited technical information necessary to operate and protect the website, including:

IP address;
Browser, device and operating-system information;
Access and submission times;
System-error information;
Website operational logs; and
Security logs.

We use this information to operate the website, prevent spam and misuse, investigate technical problems, protect the contact form and maintain system security.

Please do not submit identity documents, bank information, health information, trade secrets, confidential technical materials or other sensitive information through the general contact form.

3. Cookies and Similar Technologies

We use cookies, local storage and similar technologies for website operation, security, preference management and analytics.

Strictly necessary cookies

Strictly necessary cookies support:

Website operation and navigation;
Website and contact-form security;
Essential session management;
Language preferences; and
Cookie-consent preferences.

These cookies are enabled by default because they are required for basic website functions.

Analytics cookies

Analytics cookies help us understand website use, visitor sources, interactions with website functions and enquiry conversions.

Analytics cookies are optional and are activated only after you consent through the cookie banner.

When you first visit the website, you may:

Accept all cookies;
Reject non-essential cookies; or
Manage your preferences.

You may change or withdraw your choice at any time through the “Cookie Preferences” link in the website footer.

Rejecting analytics cookies will not prevent you from viewing ordinary website content, using the basic functions of the investment calculator or submitting an enquiry.

Further information is provided in our Cookie Policy.

4 Storage and Access

Personal data collected through the English-language website is stored on cloud servers and business systems located in Hong Kong.

Access is limited to authorised personnel based in Hong Kong who require the information to:

Operate and maintain the website;
Analyse website performance;
Review and respond to enquiries;
Assess kiosk and project requirements; and
Manage related business communications.

We do not provide personal data collected through the English-language website to affiliated companies or employees outside Hong Kong for routine website operation or enquiry handling.

If a particular matter requires disclosure to another organisation, we will provide any additional notice and obtain any consent required under applicable law before making that disclosure.

5 Service Providers and Disclosure

We may engage service providers located in Hong Kong to operate, maintain, analyse and protect the website. These may include:

Cloud-hosting and website-hosting providers;
Website and database service providers;
Website analytics providers;
Email and communication providers;
Website maintenance providers;
IT and cybersecurity providers; and
Professional advisers.

Service providers may process personal data only for the agreed services and are required to apply appropriate confidentiality, access, security, retention and deletion protections.

We may also disclose personal data:

Where required or authorised by applicable law;
In response to a court order or lawful request from a competent authority;
To investigate fraud, misuse or security incidents; or
Where reasonably necessary to establish, exercise or defend legal rights.

We do not sell personal data collected through the website.

6 Retention

We normally retain information for the following periods:

Contact-form and business-enquiry records: up to 24 months after our last substantive communication with you;
Website analytics information: up to 12 months;
Referral or marketing information associated with an enquiry: for the same period as the relevant enquiry record;
Cookie-consent and preference records: up to 12 months; and
Technical and security logs: for as long as reasonably necessary for website operation, security, investigation or legal compliance.

Relevant information may be retained longer where:

An enquiry becomes an ongoing commercial or contractual relationship;
Retention is necessary to administer a contract;
Retention is required by law;
A complaint or security incident is being investigated; or
Retention is necessary to establish, exercise or defend legal rights.

When personal data is no longer required, we will take reasonably practicable steps to delete or anonymise it.

7 Security

We take reasonably practicable administrative and technical measures to protect personal data against unauthorised or accidental access, processing, loss, erasure or use.

These measures may include:

Role-based access controls;
Restricted administrator permissions;
Account and password controls;
Secure transmission;
Access and activity logging;
Staff confidentiality requirements;
Data-backup procedures; and
Retention and deletion controls.

No internet transmission or electronic-storage system is completely secure. Confidential project information and trade secrets should be exchanged through a separately agreed secure channel.

8 Direct Marketing

We will not use contact-form or analytics information for unrelated direct marketing unless we have clearly informed you of:

The intended marketing use;
The kinds of personal data to be used;
The types of products or information to be promoted; and
Your right to refuse or withdraw consent.

Where required, we will obtain your consent before using your personal data for direct marketing.

Any marketing-consent option will be separate, voluntary and unticked by default. You may ask us to stop using your personal data for direct marketing at any time.

9 Access and Correction Rights

Under the Personal Data (Privacy) Ordinance of Hong Kong, you may request:

Confirmation of whether we hold personal data about you;
Access to personal data we hold about you; and
Correction of inaccurate personal data.

Requests should be made in writing to:

Responsible Person or Department: Ms. Chen
Email: admin@youtoorobot.com
Address: Portion 1 of Unit No.721A, 7/F, Star House, No.3 Salisbury Road Central, Tsim Sha Tsui, Hong Kong

We may request information reasonably necessary to verify your identity and locate the relevant records.

Where permitted by law, we may charge a reasonable and non-excessive fee for processing a data-access request.

10 Minors

The contact form and investment calculator are intended for adults and individuals acting on behalf of businesses or organisations. They are not specifically directed at minors.

If we become aware that a minor’s personal data has been submitted without appropriate authorisation, we will take reasonable steps to address or delete the information as appropriate.

11 Changes to This Policy

We may update this Privacy Policy when our website functions, cookies, analytics tools, service providers, processing practices or applicable legal requirements change.

The revised Policy will be published on this page with an updated effective or revision date.

12 Contact Us

For questions about this Privacy Policy or our handling of personal data, please contact:

YouToo Robot (HK) Limited

Email: admin@youtoorobot.com

Address: Portion 1 of Unit No.721A, 7/F, Star House, No.3 Salisbury Road Central, Tsim Sha Tsui, Hong Kong